Introduction
At Uniworld Dispatcher, we strive to provide the highest level of service to all of our clients. However, we understand that there may be certain circumstances where you may seek a refund for services rendered. This Refund Policy outlines the conditions under which refunds are granted and the steps you need to follow to request a refund.
1. Refund Eligibility
Refunds may be requested for the following situations:
- Incorrect Dispatch Services: If we provide incorrect dispatch services that do not meet the specifications or requirements agreed upon during the booking process, you may be eligible for a full refund.
- Delayed Services: If there are significant delays in providing the agreed-upon dispatch and routing services, a partial or full refund may be considered based on the severity of the delay.
- Unfulfilled Service Agreement: If we fail to fulfill the terms of the service agreement, such as missing key services that were promised, you may be eligible for a refund.
- Cancellation of Services: In cases where services are cancelled within the stipulated cancellation window (as defined in our terms of service), a partial or full refund may apply. Cancellations must be communicated promptly to qualify.
2. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Changes in Dispatch Routes: If the requested route was altered during the service process and the changes were not caused by Uniworld Dispatcher, no refund will be issued.
- Failure to Meet Requirements: If the client fails to provide accurate or complete information for dispatch or routing, and the service is completed as requested, no refund will be provided.
- Force Majeure: If the service is delayed or disrupted due to circumstances beyond our control (such as natural disasters, road closures, or accidents), no refund will be provided.
- Services Rendered: Once the dispatch and routing services have been completed and delivered, refunds will not be issued unless there is a clear breach of the service agreement or performance.
3. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer service team at info@uniworlddispatcher.com or call us at (281)-404-7883 within 7 days of the service being rendered.
- Provide Service Details: Provide all relevant details, such as the dispatch ID, service date, and a description of the issue. The more information you provide, the faster we can resolve your request.
- Review Process: Our team will review the request and determine whether it meets the eligibility criteria for a refund. This may take up to 7 business days.
- Refund Resolution: If your refund request is approved, the refund will be processed within 7-10 business days, depending on the payment method used.
4. Partial Refunds
In some cases, a partial refund may be issued based on the services provided and the circumstances surrounding the refund request. For example, if only part of the service was unsatisfactory, we may offer a partial refund to cover the unmet portion of the service.
5. Refund Process
Once your refund request is approved, we will initiate the refund to the original payment method used for the transaction. Please note that it may take several business days for the refund to be processed and reflected in your account depending on your payment provider.
6. Changes to This Refund Policy
Uniworld Dispatcher reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated to you through our website and will become effective immediately upon posting. Please review this policy periodically for any updates.
7. Contact Us
If you have any questions or concerns regarding our Refund Policy or if you need assistance with a refund request, please contact us:
Email: info@uniworlddispatcher.com
Phone: (281)-404-7883
Address: 13627 CORRIGAN DR. HOUSTON, TEXAS 77014